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Internet
Banking Terms & Conditions Banking and Service Agreement and Disclosure Statement Thank you for your interest in the Family Bank Internet Banking service (the “Service”). This Agreement and Disclosure Statement (the “Agreement”) provides information about the Family Bank Internet Banking service and contains the disclosures required by the Electronic Funds Transfer Act. Please review the following disclosure information. Once you have completely reviewed the information, click “I Understand and Accept” to indicate your agreement and to begin the process of internet banking. For purposes of this Agreement, each reference in the Agreement to ‘we”, “us”, or “our” refers to Family Bank, and each reference to “you”, and “your” refers to each depositor, borrower, authorized signer, or authorized user for a deposit account, who is now or hereafter enrolled in any one or more of our internet banking services with respect to a deposit account.
A.
ACCEPTANCE OF TERMS AND CONDITIONS You agree to use the Service solely for the services described in the Agreement and designated by you in the Enrollment Application, and solely in connection with each deposit account (collectively, the “Accounts”), except as otherwise expressly provided in this Agreement or as otherwise expressly permitted by us from time to time. Under this Agreement, there may be multiple accounts. You understand that in order to use the Bill Payment Service, you must have at least one Account that is a checking account with unlimited check writing privileges. You may add additional Accounts for which you, or all of you if more than one, are depositor, borrower, authorized signer, or authorized user by notifying us in writing at : Family Bank, Attn: Customer Service, P.O. Box 647, Pelham GA 31779, or by visiting any of our office locations. If you close or delete the only checking account designated for Family Bank Internet Banking, you will no longer be able to use the Service. Throughout the Family Bank website, Family Bank will provide you with guidance and online instructions and messages. You agree to read and abide by such instructions and messages. Each time you use the Service, you agree to the terms of this Agreement and any additional terms and conditions that may appear on your computer when you sign on to the Family Bank website or during your use of the Service. This Agreement will be effective as of the date we issue you an Access ID and Password (the “Access ID” and “Password”). Please read this Agreement carefully and print it by selecting the Printer icon on the Toolbar or selecting File, Print.
B.
DEFINITIONS "Internet Banking" is Family Bank’s Internet-based service providing access to your Online Account(s). "Bill Payment" is the Internet-based service providing payments to Family Bank or to third parties from your designated Family Bank account(s). "Access ID" is the series of 6 or more numbers or letters that you select as a code used in conjunction with the password to establish your connection to the Internet Banking service. "Password" is the series of 8 to 16 numbers and letters that you select as a code used in conjunction with the access ID to establish your connection to the Internet Banking service. Your password must consist of at least 2 letters (one uppercase and one lowercase) and 1 number. "Online Account" means any Family Bank account from which you will be obtaining information or conducting transactions using the Internet Banking service. "Service" shall mean, individually or collectively, Family Bank’s Internet Banking service, Bill Payment service and any other service offered under this agreement. "Time of day" references are to Eastern Time or Eastern Daylight Time, as applicable. "The Borrower", "we", "us", "the bank" or "Family Bank" refer to Family Bank, which provides or will provide the Service offered under this Agreement. Family Bank provides deposit account, bill payment and loan services (including mortgages and home equity loans). "Business Days" are Monday through Friday, except days that Family Bank is not open for business. "Firewall" is a router or an access server or several routers or several access servers designated as a buffer between any connected public network and a private network.
C.
BROWSER SECURITY
D.
HOST SECURITY
E.
BUSINESS DAYS
F.
SECURE ACCESS TO SITE If you authorize another person to use your Access ID and Password, that person can use the Service to perform any of the functions that you may perform. For example, that person may view any information or initiate any transaction on any of your Accounts to which that person does not otherwise have access. We encourage you not to share your Access ID and Password with other parties. You agree to assume responsibility for all transactions initiated through the Service with your Access ID and Password, up to the limits allowed by applicable law. In addition, if you allow another person or business to store your Access ID and Password on their computer, the stored information may be at risk of unauthorized access from third parties. Family Bank has not authorized any outside company to request or use your Access ID and Password for any purpose, on the Internet or otherwise. Once you are finished with your internet banking activity, you should properly exit the Service by clicking on Log Off. You also agree to never leave your computer unattended while accessing the Service. If you should, a third party may be able to access your Accounts from your terminal without ever needing to use your Access ID and Password.
G. IF
YOUR PASSWORD HAS BEEN LOST OR STOLEN If you believe your Password has been lost or stolen, call us immediately at (229) 294-2821 or (229)246-7039. Contacting us via telephone is the best way of minimizing your losses. You may also restore the security of your Service by changing your Password. If you believe your Password has been lost or stolen and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone uses your Password to conduct unauthorized electronic funds transfers. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password to conduct unauthorized electronic funds transfers had you told us prior to the end of the 2-day period, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 day period if we could have stopped someone from taking the money had you told us prior to the end of the 60 day period.
H.
INTERNET BANKING SERVICES 1. Bill Payment 1. Any bill payments (the “Bill Payments”) you make or authorize will be deducted from your designated funding Account at the time the payment is processed by the Payee. You may utilize the Service to make Bill Payments to an unlimited number of payees. Every Bill Payment must be payable in U.S. dollars and made payable to a payee located in the United States. 2. Processing. Funds will be deducted from your designated Account for Bill Payment at the time the payment is processed by the Payee. Bill Payments are electronically delivered to payees within four business days. Some payees are, however, not set up to accept electronic Bill Payment. In those cases, a check will be sent from you to be received by the Payee within four business days. 3. You agree to allow sufficient time (four business days), as indicated in Section 1 (ii) above, for the Service to receive your request and process the Bill Payments so that funds will be delivered by the due date. If you do not comply with the time frame specified for processing your Bill Payment request, you agree to assume full responsibility for all late fees, finance charges, or other actions taken by payee. In the case of repeating payments, if the payment date falls on a weekend, the actual date that the Payee is scheduled to receive the payment will fall on the previous Friday. 4. If your Bill Payment Account does not have sufficient funds to make a payment as of the date the Payee processes the funds, an attempt will be made to disburse those funds and a “non-sufficient funds” charge will be applied to the designated Account. Family Bank shall have no obligation or liability if the payment does not complete because there are insufficient funds in your Account to process a transaction. You will be responsible for resubmitting the payment when funds are available. In all cases, you are responsible for making alternate arrangements for the payment or rescheduling the payment through the Service.
2.
Online Services 1. To transfer funds between any Deposit Accounts, such as checking, savings, and money market; 2. To transfer funds from any Deposit Account to a loan with Family Bank; 3. Make payments to third parties; 4. To receive and download balance and transaction information on your Family Bank accounts; 5. To change your password; 6. To receive e-mail from and transmit to the Bank, all as described in this Agreement and the Software. You may sign up for or cancel any service by contacting Family Bank. As used in this Agreement, the term "electronic fund transfer" has the meaning provided for that term in Regulation E and includes, without limitation, a bank transfer or a loan payment (other than a loan payment made by check or other paper item), as these items are defined in Account Transfers. You may sign up for or cancel any service by contacting Family Bank, Attn: Customer Service, P.O. Box 647, Pelham, GA 31779. 3. Account Transfers 1. Accounts. You may use the Service to initiate electronic funds transfers from a checking, savings or money market deposit account to any other deposit account at Family Bank. These types of transactions are referred to in this Agreement as “bank transfers”. 2. Authorization. You expressly authorize Family Bank to debit the appropriate Account in the amount of any bank transfer initiated through the Service by you or by any other person whom you authorize to use your Access ID and Password. You agree that we may treat any such bank transfer from an Account the same as a duly executed written withdrawal, transfer, or check and that we may treat any such bank transfer to an Account the same as a deposit, all in accordance with the terms of this Agreement and your deposit agreement(s) with us. 3. Limitations. Bank transfers between Accounts may be limited by federal law or by the terms of your deposit agreement with us. Bank transfers from Accounts that are savings or money market deposit accounts are limited as required by federal regulation. For statement savings accounts, you may not make more than 6 transfers per month by preauthorized or automatic transfer or by telephone or on-line banking. For money market accounts, you may not make more than 6 transfers per statement period by preauthorized or automatic transfer or by telephone or internet banking, and no more than 3 of these 6 permitted transfers may be by check, draft or debit card. You agree that we may, without notice or other obligation to you, refuse to make any bank transfer for security reasons or as otherwise expressly provided in this Agreement or your deposit agreement with us. 4. Posting and Availability of Funds. If you authorize a bank transfer of available funds on or before 6:00 PM Eastern Standard Time on a business day, the bank transfer will be posted the same business day. If you authorize a bank transfer after 6:00 PM Eastern Standard Time on a business day, the bank transfer will be posted the next business day. Transferred funds will be available for withdrawal on the business day the bank transfer is posted. Please note that intervening holidays may alter the day of posting. Except as otherwise expressly provided in this Section, transferred funds will be available for transfer and withdrawal as provided in our Schedule of Funds Availability listed below and described in this Section 2(iv) Schedule of Funds Availability:
4.
Access to Account Information
5.
Electronic Mail Service
6.
Additional Service
I.
FEES
You will be solely responsible for all tariff, duties, or taxes imposed by government or governmental agencies in connection with any transfer made pursuant to this Agreement and for all telephone charges, Internet access service charges, tools tariffs, and other costs for online sessions initiated by you. There may be other costs and charges associated with your accounts. Please refer to your Deposit Account Disclosure for details.
J.
STOP PAYMENT RIGHTS
K.
ERRORS AND ADJUSTMENTS If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we conduct this investigation, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If a notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to the Account was made, the applicable time periods for the action shall be 20 business days in place of 10 business days.
L.
SETTLEMENT OF OBLIGATION
M.
DUTY OF CARE AND LIMITATION OF LIABILITY FOR TRANSFERS AND BILL PAYMENTS
1. If, through no fault of ours, you do not have enough money in your Account (or any linked account) to make the electronic fund transfer. 2. If you have not completely and properly complied with the terms of this Agreement or instructions provided by the software regarding how to make an electronic fund transfer. 3. If any data or instruction transmitted via the Service is inaccurate or incomplete. 4. If you do not initiate an electronic fund transfer according to the time limits set forth in this Agreement or if the payment amount requested is less than the full amount due. 5. If the electronic fund transfer has been transferred from the Account to a third party, including, without limitation, any third party through which payment is made and any payee or its financial institution. 6. If the hardware, the software, the Service Provider, or any part of the Service, including the loan payment service, was not working properly and you knew about the breakdown when you started your electronic fund transfer. 7. If circumstances beyond our control such as an act of God, failure, delay, or error on the part of any Service Provider (including, without limitation, the online Service Provider, the United States Postal Service or any other delivery service), power outage, difficulty with telephone or cable lines or satellite communications, or any technical difficulty that might prevent or delay the electronic fund transfer. 8. If your funds are frozen or are subject to legal proceedings. 9. If the funds in the Account are unavailable (funds are only conditionally credited until they become available for withdrawal). 10. If your Password has been reported lost or stolen or if we have any other reason to believe that an electronic fund transfer may be erroneous or unauthorized, or if you default under this Agreement, the Account agreement, a credit agreement or any other agreement with us, or if we or you terminate this Agreement. 11. If you, any joint holder, or any authorized cosigner on an Account has requested that we stop payment of the electronic fund transfer. 12. If you have exceeded the limitations on the number of withdrawals or transfers allowed during the allowable period of the type of Account you have with us (e.g., certain types of savings accounts, including money market deposit accounts). 13. If the Account has been closed. 14. If we do not receive the necessary transfer information from you or any third party, or if such information is incomplete or erroneous when received by us. Our liability for electronic fund transfers made to or from Accounts is also governed by our Electronic Fund Transfers (“EFT”) Disclosure. If any provision herein is inconsistent with any provision of our EFT Disclosure or any provision of applicable law that cannot be varied or waived by agreement, the provisions of our EFT disclosure or applicable law shall control. To the fullest extent permitted by applicable law, you agree that we will have no liability whatsoever for any loss, damage, or claim arising out of delay or failure in the performance of any Family Bank Internet Banking service in accordance with the terms of this Agreement, including but not limited to those described in this Agreement, except with respect to any provisions of the law applying to electronic funds transfer that cannot be varied or waived by agreement. In no event will Family Bank be liable for any consequential, special, or punitive damages or for any indirect loss that you may incur or suffer in connection with the Service (even if Family Bank has been informed of the possibility of such damages), including, without limitation, attorneys fees. The Service Provider is an independent contractor and not Family Bank’s agent. Family Bank’s sole duty shall be to exercise reasonable care in the initial selection of the Service Provider. YOU ACKNOWLEDGE THAT NO EXPRESS OR IMPLIED WARRANTY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE BY FAMILY BANK WITH RESPECT TO ANY FAMILY BANK INTERNET BANKING SERVICE OR THE SOFTWARE, AND FAMILY BANK HEREBY DISCLAIMS ALL SUCH WARRANTIES. The only warranties are those provided by the licensor of the software and set forth on the software package. To the fullest extent permitted by applicable law, and without limiting the generality of the foregoing, Family Bank shall not be liable at any time to you or any other person for any loss, charge, fee, penalty, expense or other damage resulting from any failure or delay of the performance of Family Bank’s responsibilities under this Agreement which is caused or occasioned by any act or thing beyond Family Bank’s reasonable control, including, without limitation, legal restraint, interruption of transmission facilities, the failure of mechanical or electronic equipment communications lines, telephone or other interconnect problems, operator errors, log-in sequences, severe weather, earthquakes, floods or other such events, or refusal or delay by the Service Provider or another bank or financial institution to execute any bank transfer or loan payment. In addition, Family Bank shall be excused from any failure or delay in executing a bank transfer or loan payment, if such execution would result in the violation of any applicable state or federal law, rule, regulation or guideline. To the fullest extent permitted by applicable law, you agree that Family Bank shall not have any liability whatsoever for any loss caused by the act, error, or omission of you or any other person, including, without limitation, the Service Provider, any internet access service provider, any Federal Reserve Bank or transmission or communications facility or any intermediary or receiving financial institution, and no such person shall be deemed Family Bank’s agent. There may be other exceptions stated in this Agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer or bill payment, and we will not be liable for any indirect, incidental, exemplary or consequential damages.
N.
REJECTION OF PAYMENT ORDERS; OVERDRAFTS
O.
DISCLOSURE OF DEPOSIT ACCOUNT INFORMATION TO THIRD PARTIES
1. To complete transfers as necessary; 2. To verify the existence and condition of your Account upon request by a third party, such as a credit bureau or merchant; 3. To comply with government agency or court orders; 4. If you give us your written permission; or
P.
DOCUMENTATION
Q.
OTHER AGREEMENTS; SERVER ABILITY; GOVERNING LAW
R.
AMENDMENTS
S.
TERMINATION
I Understand and Accept
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